All work
Automation · Customer service
AI assistant for customer service automation
100 identical questions a day
LLM assistant · 24/7
- -60% operator workload
- 0 errors in standard documents
- <30 sec response time instead of 5+ minutes
The problem
A large e-commerce call centre was overloaded. Operators answered the same questions hundreds of times a day, customers waited 10–15 minutes, and part of them dropped before buying.
What we built
We trained the assistant on the company’s chat history and documents. It answers FAQ, walks the customer down the funnel, checks stock, recommends products and fills the cart in chat, around the clock.
Screens
Live transcript
- Any black trainers in size 41?
- Three models in stock. Two ship today.
-
stock.check(size=41, color=black) → 3 - Which one should I add to the cart?
- The first one
-
cart.add(sku=SN-4412) → ok
Stack
LLM APIRAGFastAPIWebhooks
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